Engineer – QTS Field Support(Technical)

About Qube:

At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life.

Position: Engineer – Field Support(Technical)

Position Count: 2

Location: Chennai, Cochin.

Experience:  Fresher/Experience

Job description:

The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also maintain customer relationships.

Field Engineer Responsibilities:

• Candidates will be responsible for the Qube Cinema Equipment placed in the theatres
• Your responsibilities as a QTS Filed Engineer will involve content loading, troubleshooting, and providing technical assistance for both digital cinema servers and digital projectors. Delivering and uploading content to theatres as per movie release schedules
• Provide on-site technical support to customers, including installation, configuration, troubleshooting, and maintenance of hardware & software.
• As movies are released on weekends and festival times, National holidays, your availability during that time is extremely critical.
• Most of theatres run 4 shows a day, most of the planned maintenance and other work at the theatre site would happen pre-shows, post-shows, or in between shows. Role demands 24/7, 365 availability as troubleshooting requirements are impromptu.
• Respond to client inquiries, issues, and service requests quickly and professionally, ensuring effective communication and customer satisfaction.

Skills required:

• Candidate should have strong knowledge on hardware and networking
• Diploma or Certification in hardware and networking course will be an added advantage.