Program Manager – Content Operations (Overseas)
Chennai, India
Full Time
Experienced
Job Title: Program Manager – Content Operations (Overseas)
Role & Responsibilities
Role & Responsibilities
- Oversee end-to-end coordination of workflows between Mastering and Localisation teams to support client deliverables.
- Manage program timelines, dependencies, and milestones across multiple workstreams.
- Align operational execution with inputs from US Operations and Sales teams.
- Facilitate regular cross-functional meetings to review program status, priorities, and risks.
- Communicate operational updates, delivery timelines, and service performance to stakeholders and clients.
- Capture client feedback and collaborate with internal teams to enhance service delivery.
- Ensure compliance with operational guidelines, quality standards, and SLAs.
- Maintain risk, dependency, and escalation logs.
- Escalate and manage critical issues in coordination with relevant stakeholders.
- Prepare weekly and monthly program status reports and performance dashboards.
- Provide operational visibility to leadership and key stakeholders.
Qualifications
- 5–8 years of experience in program or project management within operational environments.
- Demonstrated experience managing cross-functional teams and complex workflows.
- Experience in content workflows, localisation processes, or knowledge management environments is preferred.
Key Skills
- Program & Project Management
- Cross-functional Stakeholder Management
- Process Optimization & Continuous Improvement
- Risk & Issue Management
- Data Analysis and Performance Reporting
- Strong Communication and Coordination Skills
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